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    Tag: business travel

    The Human Touch: How Personalisation Wins Hearts, Minds and Everlasting Customer Loyalty

    By Martin R P Garnaud, Customer Experience and Engagement Strategist, Asia Pacific at Collinson Customer loyalty is a tale of relevance, satisfaction and enduring relationships. In…

    ITB Community December 7, 2021
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    Evolution of Business Travel Experience in a Post-COVID-19 World

    By Carl Jones, Vice President, Head of Travel, Asia Pacific & Greater China at SAP Concur I was delighted to be invited to speak at…

    ITB Community April 29, 2021
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    Digital, Flexible, Contactless, and Seamless — a “Touchless Traveler Experience” is the New Normal for Business Travelers

    By HRS The Coronavirus pandemic is moving more and more focus to digital processes – a direction that is completely changing the way people travel.…

    ITB Community October 14, 2020
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    What Lies Ahead for the Future of Business and Leisure Travel?

    By Katrina Leung, Managing Director, Messe Berlin (Singapore) ‘Travel will never, ever go back to the way it was pre-COVID’, said Airbnb’s CEO Brian Chesky.…

    ITB Community October 6, 2020
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